
The most expensive decisions are made without data.
You launch a new product. You enter a new market. You drop a direction or invest further.
At moments like these, when the stakes are high and the information is fragmented, contradictory or based on “this is what we think”, MKOR is the partner that gives you market data so you can launch with confidence and invest with minimal risk.
Know your market before it surprises you.
Our partners are leaders and challengers who are not satisfied with obvious answers and demand a deep understanding of consumer behaviour.
Together, we turn curiosity about the market into competitive advantage.
We are ready to work with you.
Data you can trust
Rigour. Agility. Data you can rely on.
Data integrity is not optional when your business is at stake.
01
Every interview, validated
At MKOR, we validate every interview in full to guarantee the accuracy of the information.
02
7 validation filters
Every market research study goes through a validation process of 7 filters, applied automatically and checked manually.
03
A real person behind every answer
We make sure that behind every answer is a real person who understood the questions, answered attentively and whose panel history raises no red flags.
04
Mystery Shopping, beyond the report
In Mystery Shopping projects, we go beyond written reports. We validate every experience through phone debriefing interviews with our evaluators, to ensure a 100% authentic picture of the market.
Curiosity as a competitive advantage
The biggest decisions start from the smallest human truths.
We believe the biggest strategic decisions start from the smallest human truths. That is why we do not stop at the first explanation. We ask “why?” until we find the core of the problem.
For us, curiosity is how we discover opportunities that internal data cannot capture. We turn these truths into actionable insights and give you the direction you need to move from “we think so” to “we know so”.
Defining Excellence and Empathy in Market Research
Driven by Curiosity. Powered by Data. Guided by Empathy.
At MKOR, we do not do research “for the sake of it”. For us, market research is a way of understanding the world.
Numbers have a pulse, and markets are living organisms, in constant change.
Curiosity is our engine
We are fascinated by what makes people click, choose a brand or turn it down.
We are anchored in data
Every conclusion we give you is based on real data, collected rigorously.
We act guided by empathy
We understand what is at stake in your projects and the pressure of high-impact decisions. We care about the result as much as you do.
7 disqualification criteria. Automated and manual.
We collect more responses than we need, so that we deliver a valid sample. The data goes through the 7 criteria of the chosen method; anything that fails them is removed. Your data is 100% real.
AUTOMATED by systems MANUAL by a person
Responses collected
More than we need
1 Sample integrity
Quotas and demographic structure are compared with the study target.
2 100% of CATI recordings listened to MANUAL
Every phone interview is listened to again in full, after fieldwork.
3 CAPI geolocation MANUAL
For face-to-face interviews we check the location and the dated photos, on arrival and on departure.
4 Parallel completions AUTOMATED
We flag operators who appear to complete two questionnaires in the same time window.
5 Out-of-sequence completions AUTOMATED
We flag questionnaires started before the same operator's previous one was closed.
6 Invalidation rate per operator AUTOMATED
If more than 10% of an operator's questionnaires in a wave are invalidated, all of that operator's questionnaires in that wave are invalidated automatically.
7 Response patterns and consistency across questions AUTOMATED MANUAL
We automatically check response patterns and the logic between questions; a project manager confirms the result.
Manual check RESEARCH TEAM
100% real responses
Only what passes all 7 criteria makes it into your data.
Responses collected
More than we need
1 Sample integrity AUTOMATED
Quotas and demographic structure are compared with the study target.
2 Profile verified in every study AUTOMATED
The demographics declared in the questionnaire are compared with the respondent's panel profile.
3 One response per respondent AUTOMATED
Each respondent has a unique link and can respond only once, no matter how many devices they try to use.
4 Minimum completion time AUTOMATED
Questionnaires completed in less than the minimum time needed to read the questions are removed.
5 Control questions AUTOMATED
We include trap questions that show whether the respondent is reading. Anyone who fails them is removed.
6 Response patterns and consistency across questions AUTOMATED MANUAL
We detect repetitive or random answers (the “same column” everywhere) and logical contradictions. A project manager confirms the result.
7 Open-ended answers read by a person MANUAL
Answers that are meaningless, copied or auto-generated are removed.
Manual check RESEARCH TEAM
100% real responses
Only what passes all 7 criteria makes it into your data.
This discipline lets us deliver audited data for decisions with real stakes.
We do not invent data. We collect it with ownership and responsibility, because decisions worth millions of euros depend on it.
Latest articles
MKOR Perspectives
Case Study: The Data That Guided an International Industrial Group’s Entry into Romania’s Services Market
An international equipment manufacturer asked MKOR for data to decide whether and how to enter Romania's services…
MKOR Study: AI Adoption Report Romania. How Romanians See Artificial Intelligence in 2026
Seven in ten Romanians (70%) use AI in 2026, but only 2 tools out of 11 on average. What MKOR's study reveals about…
MKOR Consumer Sentiment 2026 Study: 87% of Romanians are pessimistic, and optimists have halved in 3 years
Pessimists rose from 74% to 87% in three years, and optimists halved. What 12 quarters of MKOR data reveal about the…
MKOR & Uniprest Instal Study: The Construction & Installation Market in Romania 2026
62% of construction and installation leaders expect less work in 2026, and the shortage of skilled staff has overtaken…
What You Risk by Launching an Untested Idea: 5 Hidden Costs
Discover the hidden costs of launching an untested idea. Learn why concept testing is essential to protect your…
4 Concept Testing Studies: How to De-Risk Your Investment with Real Market Data
Four concept testing projects in four different markets (digital products, entertainment, HoReCa, legal tech), showing…
MKOR Study: Romanian Diaspora 2026 – 61% Invest Back Home, While 7 in 10 Romanians Rule Out Returning in the Next 12 Months
7 in 10 Romanians abroad rule out returning home in the next 12 months - yet 61% are already investing in Romania.…
MKOR and AI in Market Research: Speed is Not the Goal
At MKOR, AI didn't start with the question "how do we do things faster," but with "how can we think better." See how we…
87%
of Romanians are pessimistic in Q2 2026, compared with 74% in Q3 2023
Optimists have halved in three years. This is a summary of an MKOR study covering 12 quarters of data.

Source: MKOR Consumer Sentiment Romania, Q3 2023 – Q2 2026. Quarterly CAWI survey on the MKOR consumer panel, general population aged 18–65, N = 1,000–2,486 respondents per quarter, weighted results. Categories calculated from the −2…+2 scale (pessimists: mean below 0, neutral: 0, optimists: above 0). Percentages are as published and may not sum to exactly 100. mkor.eu/research/consumer-sentiment-study-romania-2026
We listen to people. We deliver a deep understanding of the market.
Get a free strategy consulting session with the MKOR team
- Focused on helping you make data-based decisions, not on selling services
- Designed around your specific business challenge
- With full transparency about costs and process
*sessions are limited and subject to a selection process
MKOR in numbers
Results you can count
Solutions
Market research, strategy consulting and concept testing in Romania
01
Market research & data analysis
What does the market want? How does the consumer decide? Where do you stand against the competition? We collect the relevant data, analyse it rigorously and turn the conclusions into clear directions for action.
02
Strategy & opportunity studies
Research has real value only when it becomes a decision. We analyse the market, identify opportunities and give you a solid basis for expansion, repositioning or launch, so you can move from “we think so” to “we know so”.
03
Innovation validation
You have an idea. You want to know whether the market wants it before you allocate budget. We test concepts, products and marketing messages to reduce the risk of failure and maximise the chances of a successful launch.
Questions and solutions
What challenge do you want to solve today?
With the Agile Research solution, MKOR delivers rigorous validations within a few days, not months. This approach is ideal for business decisions that cannot wait for traditional research cycles.
We use the Employer Insights solution to ground HR strategies in real data. We analyse the size of the labour market, how recruitment channels are used and the factors behind the decision to take a job, helping your company become a preferred employer.
Through New Market Assessment and Market Size & Potential, we quantify the current and future size of the market (volume and value), the growth rate and potential disruptive factors. This way, the expansion decision is backed by realistic projections and detailed segmentation.
The Experience Evaluation solution lets you assess satisfaction through indicators such as Customer Effort Score. We also document / map the entire customer experience (Customer Journey) to identify pain points and moments of delight.
The Concept Validator solution evaluates consumer reactions before full development. We analyse purchase intent, price sensitivity and perceived benefits, so you can optimise your investment and reduce the risk of failure at launch.
Yes, through the Mystery Shopping Audit service. We evaluate the quality of the service offered to customers, operational compliance and adherence to brand standards in real scenarios, giving you an objective picture of performance on the shelf or in the field.
The Customer Decoder solution creates detailed profiles of customer segments and includes demographic and psychographic data and decision triggers. In addition, Usage & Attitudes studies reveal frequency of use and barriers to purchase.
Through Brand Performance Tracking, we constantly monitor the state of your brand: awareness (aided and unaided), preferences, loyalty, image and brand associations. This solution lets you adjust your communication campaigns to strengthen your brand’s market positioning.
Yes, we provide data collection to academic standards through market studies with nationally representative sampling and rigorous methodology reports, as required for grant compliance. Notably, 6 of our market studies have been used in 9 scientific articles.
We run Market Audit studies to give you a complete view of market size, customer segmentation (current, potential, non-customers), the information channels used and behavioural segmentation by purchase potential.
An MKOR project starts with a quote request, which takes 5 to 10 minutes to complete, covering your objectives, target audience and target market. Once we confirm the details, you receive a proposal with the full research design, the delivery deadline and detailed prices. We do not publish a price list, because every study has its own design. Details on the pricing page.
Yes, MKOR has its own consumer panel of 110,000+ members, built and maintained in-house, not data bought from third parties. Every response goes through 7 validation filters, so that behind every data point is a real person who answered attentively. MKOR is an ESOMAR member and has published the ESOMAR 28 questionnaire.
On average, an MKOR project takes about a month, from contract signature to final delivery, and the exact deadline appears in every proposal. For urgent decisions, Agile Research delivers validations within days.
Your strategic questions deserve well-founded answers. You bring the challenge, we bring the data that produces actionable results.
Testimonials
What clients say about working with MKOR

Want market research? MKOR, period.

Mircea Căpățînă
Co-founder & Marketing Director, SmartBill
What clients say: Răzvan Căzănescu, Fundamental by TBF

“We have already carried out two successful projects with MKOR: the first, where they helped us assess the labour market potential in five different cities in Romania, with the aim of opening a local contact centre. As a result, we opened two contact centres, one in Bucharest and one in Cluj-Napoca. The second project was a complex market assessment (macroeconomics, infrastructure, raw materials and human resources) for the purpose of launching a new furniture factory in Romania. We recommend the MKOR team for any market research project; they are true professionals.”
Corina Nicolau
Manager, VidaXL Romania

“We started working with MKOR in 2016 and we continue to develop new projects together. In recent years, we have run together some of the most complex studies on the satisfaction of our beneficiaries and customers. We are delighted that we chose to work with MKOR, who supported us from the research design phase to the interpretation and delivery of the final reports in record time. I appreciate the openness and availability that the MKOR consultants showed in understanding the business requirements and delivering projects on time, at the expected quality.”

Andreea Gheorghiu
Head of Marketing, Edenred Romania

“The final reports gave us extremely useful recommendations for future improvements, and for eliminating risk factors. As Goodyear's project manager, I was impressed by the fruitful collaboration with Corina's team.”

Svilen Stoianov
Supply Chain Representative, Goodyear Romania and Bulgaria

“The MKOR team is professional and dedicated to every project, regardless of its size. Throughout the research project I worked very well with Corina and her team. Even when things were slightly difficult, recommendations came proactively and the target was exceeded. Thank you and I recommend them!”

Simona Mincu
Marketing Manager, Intrum Romania
GEA Strategy & Consulting
“I would like to express my appreciation for working with MKOR. Through the professionalism of its members, the MKOR team has always provided support in choosing the best options and solutions for our specific market research requests. I recommend MKOR as a professional and reliable partner, and I appreciate its quality services and the flexibility of the services offered, which set it apart favourably from its competitors.”
Dragoș Pîslaru
Project Manager, GEA Strategy & Consulting (Civitta Romania)
Lunchbox
“We worked with the MKOR team on a project that consisted of studying the perception and satisfaction of our customers. It was a wonderful project, which we enjoyed working on and from which we learned many new things from our collaborators. We recommend them to everyone interested in growing their business by improving customer satisfaction.”

Ramona Cuc
General Manager, Lunchbox

“Last year we turned to MKOR to carry out a market study in the field we work in. […] Throughout the project, they kept very close to us, told us every step and we drew conclusions together. MKOR in a few words: cooperative, open, flexible, attentive to detail, professional.”
Dănuț Marinescu
Managing Partner, Julien Expert
Why MKOR
MKOR data makes the difference between a calculated risk and a missed opportunity.
We are a B2B market research agency. We collect and analyse data on consumers, competitors and market dynamics, then translate it into specific recommendations for informed decisions.
Our expertise covers the entire life cycle of a business: from idea and validation to scaling and strategic repositioning.

ISO 9001
Certified by MC Management Certification
We operate under an ISO 9001 certified Quality Management System, which guarantees the rigour and traceability of our processes at every stage of the research.

We are ESOMAR members (European Society for Opinion and Marketing Research), which guarantees that the methodologies and ethical standards applied in every project are aligned with the highest international requirements of the research industry. MKOR's answers to the ESOMAR 28 Questions →

We comply 100% with European standards under the General Data Protection Regulation (GDPR), which guarantees data collection based on compliance and safety. This way, we ensure full confidentiality of information at every stage of the research, from rigorous data collection to delivery of the final results.

MKOR received the Excellence Silver 2026 distinction in the Romanian Performance Excellence Program (RPEP), a programme built on the Baldrige criteria. The distinction confirms that our work processes are assessed against international standards of excellence.
Shall we talk about your project?
We like to step out of our comfort zone, so we treat every project as a challenge for which we set our creative wheels in motion. Whatever your project’s objectives, we are here to help you exceed them!

Prefer the phone?







































