General Terms and Conditions

By continuing to use the MKOR website and its services, you explicitly agree to these terms and conditions, as well as to the terms and conditions of the MKOR panel.

1. General Information

mkor.ro is the official website of MKOR Consultanta SRL, headquartered at Str. Constantin Titel Petrescu nr. 6, Bucharest, Romania, registered in the Trade Registry under no. J40/15742/2015, CUI RO 30954519, hereinafter referred to as “MKOR.”

This website is designed to provide, free of charge, information about the MKOR brand and services to all interested parties, as well as to offer opportunities to participate in opinion surveys and market research. The site is operated and managed by MKOR.

For MKOR-promoted campaigns, interested individuals are encouraged to consult the relevant regulations provided in the dedicated section.

Access to and use of this website is permitted only in accordance with the terms and conditions outlined below, as well as with applicable legal provisions in this field.

If you do not agree with the terms and conditions of website use, which include the processing of personal data by MKOR, we kindly request that you do not use this website.

Acceptance of these terms and conditions occurs when you establish contact with MKOR, either by clicking the acknowledgment button in the notification “I have read and understood the Terms and Conditions,” or by continuing to browse the MKOR website. Clicking “OK” or continuing to use the website indicates your agreement to the terms and conditions, which you have read, understood, and accepted in full.

2. Definitions

  • Campaign: The act of promoting surveys, offers, promotions, contests, invitations, or other commercial activities for a limited time, organized by MKOR.
  • Client: Any individual over the age of 18 who accesses the MKOR website and agrees to the General Terms and Conditions.
  • Order: The customer’s intention to purchase products or services from the website, transmitted to the seller through the site or other means.
  • Contract: This document outlining the Terms and Conditions, which defines the general conditions for the online sale of products and services by MKOR. It also establishes the rights and obligations of the seller and client/buyer, producing legal effects under OG 130/2000 for distance contracts.
  • Buyer: The client who places an order.
  • Newsletter: A periodic communication tool used by the seller, exclusively electronic, to provide public interest information, product updates, and promotional details during a specific timeframe.
  • Product: Any item listed on the website, available in digital/electronic format at the time of ordering. The product page includes detailed descriptions, individual characteristics, and any applicable restrictions based on the current product policy.
  • Respondent: Any individual who interacts with MKOR, subscribes to participate in market research studies, or engages in other research-related activities.
  • Site: The domain mkor.ro and its subdomains.
  • Transaction: The process of charging or refunding an amount resulting from the sale of a product by MKOR through payment processors, regardless of the delivery method.
  • MKOR: MKOR Consultanta SRL, headquartered at Str. Constantin Titel Petrescu nr 6, Bucharest, Romania, registered with the Trade Registry under no. J40/15742/2015, CUI RO 30954519.

3. Content

The website specializes in market research services and online opinion surveys, as well as consumer statistics for both end consumers and industrial buyers of products and services in the Romanian and international markets.

Users of this website are expressly prohibited from using the site or its provided services for uploading, downloading, publishing, or transmitting any content that is illegal, contrary to public decency and public order (e.g., defamatory, offensive, threatening, abusive, vulgar, obscene content that infringes on the privacy of others, incites violence, or promotes racial, ethnic, or intimidating hatred).

This document establishes the contractual terms and conditions applicable to all purchases made through the mkor.ro website and its subdomains, in accordance with the provisions of OUG no. 34/2014, which implements at the national level the provisions of Directive 2011/83/EU of the European Parliament and Council from October 25, 2011, regarding consumer rights in the conclusion and execution of distance contracts.

MKOR reserves the right to modify the content, structure, and access conditions of the website based on internal policies and operational changes. Continuing to use the website and completing contact forms constitute acceptance of these terms by the client. If these Terms and Conditions are updated, MKOR will inform clients/respondents, and continued use of MKOR’s services will only be permitted under the new agreed Terms and Conditions.

4. Customer Registration

When submitting a request on the site, the buyer implicitly agrees to the method by which MKOR will communicate order-related details (notifications) via email and phone. Buyers may also opt for additional notification methods, such as SMS. The contract is deemed valid once the buyer receives notification of order shipment from MKOR via email or rapid courier.

Registering on the site, placing an order, or submitting a request implies the buyer’s or customer’s agreement to the Terms and Conditions and the manner in which MKOR communicates order and offer-related details.

To place an order or submit a request, individuals must be over the age of 18 and register on the site by providing their email address, name, surname, date of birth, phone number, and company name (if applicable). Some details may be optional.

The customer is solely responsible for the consequences of using the site, including any material, intellectual, electronic, or other types of damages caused, in accordance with applicable legislation. MKOR reserves the right to restrict or suspend access to the site or order placement if it believes a customer’s actions could cause harm. In such cases, the customer may contact MKOR’s Customer Relations Department for resolution.

MKOR is not liable under any circumstances for customers registering with or using false or incorrect information regarding their age.

MKOR may publish product availability information on the site within a specific timeframe and within the limits of available stock. MKOR reserves the right to update or correct this information.

All materials related to the description of products, services, and offers available on the site (static/dynamic images, multimedia content, etc.) are for informational purposes only and do not represent a contractual obligation by the seller.

Please note that discrepancies or errors may exist regarding the information presented on the site.

5. Online Ordering

To place an online order on the site, the customer/buyer must follow these steps:

  1. Navigate to an area of interest on the site.
  2. Access a contact form on the respective page.
  3. Complete the contact form and submit it to MKOR for request processing.
  4. Note that the confirmation message for order initiation does not constitute order acceptance by MKOR. Acceptance occurs after MKOR sends a confirmation email and payment of an advance for the start of the contractual process. The contract applies only to the products listed in the communication between MKOR and the client.

Prices displayed on the site are informative and may be modified unilaterally by MKOR. Any price modifications made by MKOR will not affect confirmed orders. Prices do not include delivery costs.

By completing an order, the customer confirms that all the information provided is accurate and complete, as required for the purchasing process.

Each order placed on the site is assigned a unique order number, which can be used for communication with MKOR to monitor progress or to modify the contract in cases where it cannot be finalized due to external circumstances.

Once an order is placed, it can only be modified at the express request of the client and with MKOR’s approval.

Placing an order implies the customer’s acceptance of the prices and descriptions of the products and/or services offered.

MKOR reserves the right to cancel an order after prior notification to the customer without obligation or liability for damages in the following cases:

  • The issuing bank of the buyer’s card does not approve the transaction for online payments.
  • The payment transaction is invalidated by MKOR’s payment processor.
  • Data provided by the client/buyer on the site is incomplete and/or incorrect.

6. Payment Methods and Pricing

The price and payment methods are specified for each order. The selling price of products and/or services is the one in effect at the time of placing the order, expressed in EUR, invoiced at the daily BNR exchange rate, and excluding VAT. MKOR conducts operations in LEI and does not apply additional fees or markups for transactions related to orders.

However, for transactions involving international processing (due to payment processors or banks located in other countries), certain costs may arise for the buyer, such as exchange rate differences or international transaction fees. For card payments, if the debited amount from the buyer’s card differs from the displayed price at the time of checkout, we recommend the buyer contact their card-issuing bank for more details regarding exchange fees and charges. For further assistance with such issues, please contact MKOR at [email protected].

Upon the buyer’s request, MKOR may issue and send a fiscal invoice related to the order, provided that all necessary details are supplied in compliance with the law. The fiscal invoice will be sent in physical format and delivered to the buyer after the order is placed. All product sales are invoiced exclusively in LEI.

The buyer has two available payment options for online orders: bank transfer and online payment via card (using Netopia Payments)

For online card payments (Visa Classic/Electron, MasterCard, Maestro), the client will be redirected to a secure payment page. Only cards issued by Romanian or international banks under the VISA or MasterCard logo are accepted, provided that the card issuer has enabled online payments.

MKOR does not collect or store any banking information related to the buyer’s card. All transactions are securely processed by the authorized online payment service provider. MKOR’s payment processor has the right to access and verify any data generated during the purchase process to investigate potential disputes.

MKOR does not accept cash payments; all services and products are payable exclusively through the methods listed above.

If the client chooses an online payment method, MKOR will debit the amount from the client’s account only after confirming the order.

MKOR is not liable for any additional charges applied to the client by the card issuer, such as currency conversion fees if the card’s currency differs from the invoiced amount.

7. Delivery of Goods and/or Services

Based on the customer’s choice, ordered products will be delivered electronically within 24 hours of payment confirmation.

Services, study results, and other data will be delivered online via secure methods (encryption, 2FA) to the email address provided by the customer, as per the chosen delivery options.

8. Warranties

La receptionarea livrabilelor contractate, clientul este incurajat sa se asigure ca produsele livrate corespund din punct de vedere calitativ si cantitativ asteptarilor sale.

9. Fraud

MKOR will never request sensitive information (e.g., banking details, passwords) via any communication channel (email, SMS, etc.).

Customers assume full responsibility for sharing their confidential data with third parties.

MKOR disclaims all liability in cases where a third party impersonates or misrepresents itself as MKOR. Customers are advised to report such attempts to MKOR using the provided contact details.

MKOR does not promote spam. Customers who provide their email address can opt-out at any time from receiving newsletters or other promotional communications.

All communications from MKOR (e.g., emails) will contain complete identification data and links to confirm the sender’s authenticity.

10. Force Majeure

Neither party will be held liable for delays or failures in fulfilling contractual obligations caused by unforeseen events beyond their control, categorized as force majeure. Such events include unpredictable and unavoidable situations outside of either party’s ability to resolve.

If the force majeure event persists for more than 15 (fifteen) days, either party has the right to terminate the contract without claiming damages from the other party.

11. Limitation of Liability

MKOR shall not be held liable under any circumstances for any damages incurred by clients using the website or its content, except as specified within the Terms and Conditions.

MKOR does not guarantee that clients will have uninterrupted access to the services provided through the site or that all registration processes outlined in the Terms and Conditions will be met. Furthermore, MKOR does not grant permission to download, modify, reproduce (in whole or in part), copy, or exploit any content in any other manner, nor to transfer such content to third parties unless prior written approval has been provided by MKOR.

The MKOR website may contain hyperlinks or links to third-party websites. These external websites are not owned or managed by MKOR, and MKOR is not responsible for the content, quality, or nature of such websites, nor for any issues arising from their use. Responsibility for these websites lies solely with their respective owners.

MKOR is not liable for any damages arising from the use of its website and/or transmitted content through electronic means (e.g., email, phone) by the client. If such usage results in any harm or damages, MKOR cannot be held accountable.

MKOR does not provide direct or indirect guarantees for the following:

  • The services will meet the client’s requirements;
  • The services will operate without interruptions or errors;
  • Products/services obtained free of charge or at a cost will meet the client’s expectations.

Within the scope of the Terms and Conditions, website operators, administrators, or owners are not liable for consequences resulting from transactions, collaborations, or other relations arising between the client and third parties, including but not limited to purchases, offers, promotions, or marketing efforts.

MKOR is not responsible for damages caused by unauthorized use of information available on the site or from unauthorized communications with MKOR.

MKOR is also not liable for losses, damages, or costs arising from the improper use of information obtained from the site or unauthorized interactions with MKOR communications.

12. Liability

MKOR cannot be held responsible for any damages or losses suffered by the customer or any third party resulting from the customer’s failure to fulfill obligations under an order.

By interacting with MKOR, the client/user/buyer assumes responsibility for maintaining the confidentiality of their data and managing access to their accounts. They are also responsible for all activities conducted through MKOR’s website within the limits of applicable laws.

By creating and submitting orders, the client/user/buyer expressly agrees to the latest version of the Terms and Conditions as communicated on the website, including all updates and changes made prior to order submission.

13.Right of Withdrawal

MKOR provides customers/buyers with free demos or samples of expected deliveries for products/services, ensuring they have the necessary information to make an informed decision before finalizing their transaction.

Once the purchase decision is made and payment confirmed, the customer agrees to waive their right to withdraw from the contract and cannot request a refund. In exceptional cases where the customer is dissatisfied with the product/service, MKOR is obliged to deliver a revised version that meets the customer’s needs and expectations.

14. Applicable Law and Jurisdiction

This contract is governed by Romanian law. Any disputes between MKOR and clients/buyers/respondents will be resolved amicably. If resolution is not possible, disputes will be settled by the competent courts.

Should any clauses in this document be deemed invalid, the invalidity will not affect the validity of the other clauses.

15. Protection and Processing of Personal Data

MKOR processes your personal data in accordance with the privacy policy available at https://mkor.eu/privacy-policy/.

16. Cookies

This section on cookies applies to all users of this website. The term “cookies” refers to cookie modules and similar technologies through which information is automatically collected.

Cookies are used to enhance the browsing experience and deliver services tailored to users’ needs. This includes improving navigation by identifying errors that occur during visits, compiling anonymous statistics about how users interact with the site, and anticipating services or products that may be offered in the future.

Cookies transmit information about how the site is used, enabling improvements to efficiency, accessibility, and statistical reporting.

Types of cookies and their purposes:

Registration Cookies

Generated when you register on the site to save your registration information.

Performance Cookies

These cookies save your preferences on the site so you don’t need to reset them during subsequent visits.

User Analytics Cookies

Used for statistical purposes to analyze whether a user has previously visited the website.

Geotargeting Cookies

Used by software to determine the user’s geographic origin and deliver region-specific content or advertisements in the selected language.

Advertising Cookies

These cookies track how often you’ve viewed a specific advertisement and the time of your last interaction with it.

In addition to MKOR-set cookies, third-party cookies may also be used on the site. These cookies adhere to the GDPR requirements and are managed by external providers.

List of Third-Party Providers’ Cookie Policies:

Disabling or refusing to accept cookies may make this website difficult to visit, leading to limited functionality.

Users can configure their browser to reject cookies or accept them only from certain websites.

All modern browsers allow you to change cookie settings, typically found in the “options” or “preferences” menu of your browser.

You can also disable cookies (except those strictly necessary for the functionality of this website) in the following ways:

17. Advertising

MKOR newsletters are sent via email through specialized and approved partners, as well as through MKOR’s own channels.

When you contact MKOR via email, you provide explicit consent to be contacted by MKOR. This consent can be withdrawn or modified at any time by using the dedicated unsubscribe link included in any newsletter or by contacting MKOR at [email protected]. For more details, please refer to MKOR’s Privacy Policy.

Unsubscribing from newsletters does not imply withdrawing your acceptance of the “Terms and Conditions.”

Additionally, MKOR may send messages via email, postal mail, or SMS in the following situations:

  1. When receiving a request through the site;
  2. When you register to participate in MKOR studies;
  3. When we have your prior consent;
  4. When organizing promotions;
  5. When organizing PR campaigns;
  6. When informing you about potential changes to the Terms and Conditions;
  7. To promote the latest events in which MKOR participates;
  8. Any other applicable situation.

Please note that at any time, you have the right to stop receiving any promotional messages from MKOR. For more details, consult MKOR’s Privacy Policy.

18. Intellectual and Industrial Property Rights

The content of this website, including but not limited to logos, stylized representations, commercial symbols, static and dynamic images, text, and multimedia content, is the exclusive property of MKOR. All rights to such content, whether direct or indirect (through licenses for use and/or publication), are reserved. These elements are protected under Romanian legislation and international laws governing copyright, trademarks, designs, models, patents, and related rights.

Any reproduction or representation, even partially, through any means, without prior written consent from MKOR or its partners (where applicable), is strictly prohibited. Violation of these restrictions constitutes counterfeiting or an act of unfair competition, incurring civil and criminal liability for the perpetrator.

The application of hyperlinks to any page of this website also requires prior written consent from MKOR. The use of any site information for purposes other than consultative ones—particularly for public, commercial, or humorous use—may result in legal action in Romania and internationally.

19. Final Provisions

MKOR reserves the right to include advertising banners of any type and/or links on any page of the website, in compliance with applicable legislation.

If you have any questions or suggestions regarding MKOR, please contact us via email at [email protected], or submit a written request to our office at Bucharest, Doctor Louis Pasteur Street, No. 48A, addressed to MKOR.

Any comments, inquiries, feedback, ideas, suggestions, or other communications about the website’s functionality or improvement will remain the property of MKOR.

These Terms and Conditions are supplemented by the Terms and Conditions for participation in the MKOR Panel for respondents who interact with MKOR’s studies and research.